Data Privacy and Security Policy

1. Purpose

This policy outlines how Life On Pointe collects, uses, stores, and protects client data. Our goal is to ensure transparency and compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), where applicable.

2. Scope

This policy applies to all personal data collected from clients, prospective clients, and website users by Life On Pointe, whether collected online, by phone, in person, or in writing.

3. Data We Collect

We may collect the following personal information:

• Full name
• Contact details (email, phone number, address)
• Emergency contact information
• Health information relevant to yoga practice (e.g., injuries, pregnancy)
• Payment details (secured through third-party payment processors)
• Attendance and booking history
• Preferences and communication opt-ins
  
  

4. Legal Basis for Data Processing

We process client data based on:

• Consent: You have given clear permission for us to process your data for specific purposes.
• Contractual necessity: To fulfill our service obligations.
• Legitimate interest: For reasonable business needs, such as improving services or marketing (with opt-out options).
  
  

5. How We Use Your Data

• To manage class bookings and memberships
• To contact you about schedule changes, special events, and offers (only with consent)
• To personalize your yoga experience based on your health and preference
• To comply with legal obligations (e.g., record-keeping, health and safety)
  
  

6. Data Storage and Security

• Data is stored securely on password-protected systems with restricted access.
• Health and sensitive data are encrypted and accessible only to authorized personnel.
• We use reputable third-party platforms for scheduling and payments, each of which has its own data protection policy and security measures.
  
  

7. Sharing and Disclosure

We do not sell or rent personal data. We may share data only with:

• Service providers (e.g., scheduling apps, payment processors)
• Legal authorities if required by law
  
  

8. Data Retention

We retain personal data only as long as necessary:

• For clients: up to 2 years after the last interaction unless required longer by legal obligation
• For financial records: as required by tax laws
  
  

9. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Withdraw consent at any time
• Lodge a complaint with a data protection authority
  

10. Policy Updates

We may update this policy from time to time. Any changes will be communicated via email or posted prominently in-studio and online.

11. Contact Information

For any questions or requests regarding your data, please contact:

Life On Pointe
37 The Parade, Oadby, Leicester. Yoga Studio Facing East Street Car Park
Cheryl@lifeonpointe.co.uk
07814399914